The Future of Cafes & Takeout Food Joints

Customers want to return to in-person dining and shopping, and they want a unique experience they will not get anywhere else. 

By making the in-store experience stand out by allowing customers to order ahead, and self-checkout, retailers are using brick-and-mortar locations to build their brands and deepen customer loyalty.

To pull this off, store owners need to hire the right staff. As retailers work through new challenges — from supply chain issues to learning new skills — a strong team will help them navigate each milestone. One way business owners are investing in this work is through their tech stack. A strong majority of store owners surveyed use or plan to use automated tools so staff members can spend less time on hands-on tasks like order tracking and managing customer experiences. We found that over 72% of retailers use or plan to use automation to decrease staff members’ hands-on time in 2022. 

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